Your satisfaction is important to us. This Refund Policy explains when and how refunds may be issued for purchases made on Abyur.com.
1. Eligibility for Refunds
Physical goods: You may request a refund within 14 days of delivery if the item is unused, in its original packaging, and in resalable condition.
Defective or damaged items: If you receive a defective or damaged item, contact us within 7 days of delivery with photos of the damage to arrange a replacement or refund.
Digital products & gift cards: Sales of digital downloads, gift cards, and downloadable software are non‑refundable once accessed or delivered.
2. Non‑Refundable Situations
Items returned after 14 days of delivery
Items not in their original condition or missing parts not due to our error
Sale or clearance items marked “final sale”
3. How to Request a Refund
Email support@abyur.com with your order number, reason for the return, and supporting photos (if applicable).
Await our return authorization and instructions. Unauthorized returns may be refused.
Ship the item back to the address provided. You are responsible for return shipping costs unless the item was defective or we sent the wrong product.
4. Processing Your Refund
Once your return is received and inspected, we will email you a confirmation.
Approved refunds will be processed to your original payment method within 7–10 business days. Bank processing times may vary.
5. Exchanges
We replace items only if they are defective, damaged, or the wrong size was shipped. If you need an exchange, contact us at info@abyur.com.
6. Late or Missing Refunds
If you haven’t received a refund after 10 business days, first check your bank account again, then contact your credit‑card company. If you still have not received your refund, email info@abyur.com.
